: SHIPPING AND DELIVERY:
Welcome to Diaperwale!
Shipping & Delivery Policy
DIAPERWALE shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery.
Maximum Delivery Time: The items will be delivered within 24 hours from the time of order.
DIAPERWALE charges nominal amount from customers for selecting fixed time delivery and such charges are display on the webpage while selecting the timeframe for delivery. However, under fixed time deliveries, DIAPERWALE is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may be affected by and may take longer due to Force Majeure Events.
In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
Call the recipient to schedule an appropriate delivery time.
Leave the product/parcel in a covered, secure area of the home (porch, garage, or other entrance)
Leave the product/parcel with a neighbor and place a message on the recipient’s door with this information.
Delivery to Hospitals Policy
The DIAPERWALE are experienced at making deliveries to hospitals. When placing your order, please be sure to include the following information:
Hospital name
Full address of the hospital
Telephone number of the hospital
The name of the recipient
Room number or ward of the recipient
We will send your order in accordance with facility procedures, as most hospitals do not allow courier to personally deliver to individual rooms. Please check with the hospital norms before placing such orders.
Delivery to Hotels Policy
Our Delivery personnel and partners have experience of making deliveries at hotels. However, please ensure that following information is made available while placing the order:
Hotel name
Full address of the hotel
Telephone number of the recipient and the hotel
The name of the recipient
Room number of the recipient
Name of Tour Company, if applicable
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.
Delivery to Hostels/PG/Cantonment/Enclosed Premises/Old Age Homes/Kids play school
DIAPERWALE florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:
Hostel name
Full address of the hostel
Telephone number of the recipient and the hostel
The name of the recipient
Room number of the recipient
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.
Deemed Delivery
Under any class or category of orders, selected by customer, DIAPERWALE will attempt delivery only once. In the event the delivery is not executed, due to following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):
Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.
In case the recipient is not available at given address, our delivery boy will try to contact the customer and the customer can inform the delivery person to deliver the product to the gate/reception/neighbour of recipient.
On successful delivery, DIAPERWALE’s representative or delivery personnel will request recipient for an acknowledgement of delivery. In case of refusal by recipient either to accept delivery or provide acknowledgment, the e-mail issued by DIAPERWALE to user/customer on delivery or deemed delivery of product shall be a sufficient proof of delivery in case of any dispute with customer.